SpaQuality offers Two, Three, and Four Day Education Course in Las Vegas June 12-15, 1007

Spa Education

SpaQuality LLC offers Two, Three, and Four Day Education Courses in Las Vegas June 12-15, 1007

SpaQuality LLC will offer Two, Three, and Four Day Education Courses
at the Resources & Development Institute
in Las Vegas, Nevada
June 12, 13, 14 and 15, 2007

Institute

For Spa Owners, Directors, Managers, Team Leaders, Consultants, Students and Professionals interested in Quality in Spas

Learn how to achieve a sustainable Spa business with:

- Loyal Clients,
- Dependable Staff,
- Smooth Operations Every Day,
and
- Financial Success.

Sign up for two, three or four days. The first two days are the Comprehensive Description of The International Standards of SpaExcellence^SM. Learn what is required for your spa to excel using the business framework of The Standards.
Day 1:

Spa Management - Learn how to communicate what is important to your Spa’s success, define roles and responsibilities and evaluate your Spa’s efficiency and effectiveness. Topics include setting the Spa’s mission and vision and goals, strategic planning, resourcing, leadership deployment and business review.
Spa Guest Experiences – Learn about the processes used to plan the Spa’s treatment menu and required facilities, equipment and supplies, control the delivery of Guest Service, and identify ways to improve the Guest experience. Topics include booking appointments, treatment delivery (SOPs / protocols), adding services to the Spa menu, expanding a Spa’s facility, and providing and displaying retail products.

Day 2:

Spa Operations Support – Learn how the back-of-the-house processes are used to ensure that the Spa can deliver consistent treatments and meet regulatory requirements in order to optimize the Spa business operations. Topics include training needs analysis, training staff, cleaning the Spa facility and equipment, purchasing and receiving, product storage, and equipment and facility maintenance.
Spa Improvement – Learn how to identify opportunities for the Spa to continually improve in all aspects of the Spa business and in Guest satisfaction. Topics include evaluating Guest feedback, root cause analysis (finding and correcting problems at their source), Spa self-examination and assessments, using audit and testing systems and personnel to identify what needs improvement, and identifying and correcting sources of waste.

Day 3: Tools and Techniques for SpaExcellence^SM
This course is required for consultants seeking to become a SpaQuality Certified Spa Consultant, but also valuable for spa management. Days 1 & 2 are prerequisites.

Learn how to use proven improvement tools and techniques to help your Spa operate more effectively and profitably. You will be able to employ tools and techniques to better utilize The International Standards of SpaExcellence^SM, use a defined improvement process and measure improvement.

Day 4: SpaQuality Auditing and Consulting Practices
This course is for consultants only and is required for those seeking to become a SpaQuality Certified Spa Consultant. Days 1, 2 & 3 are prerequisites.

Educator: Linda Bankoski, Managing Director, Education and Assessment, SpaQuality LLC (Click HERE for Bio)

Dates: June 12, 13, 14 and 15, 2007

The price includes a copy of The International Standards of SpaExcellence^SM, course book with copies of the presentation slides, certificate of completion and Continental Breakfast each day of training.

*Price does not include lodging or traveling expenses. It will be our pleasure to send you a list of lodging options near the Institute (which is located near the famous Las Vegas Strip and McCarran International Airport) once you have registered.

Please send an email to julie.register@dol.net if you would like to enroll or obtain more information. To better serve you, class size is limited to ten.
~ Julie

Feedback from Spa Professionals who have taken the Comprehensive Description of The International Standards of SpaExcellence^SM.

"The whole course was most helpful since we are starting from square one - we don't know what we don't know. I like how Linda presented the information on the system in such a logical, organized format. I would absolutely recommend this course to others without question. I can't imagine undertaking a project of this magnitude without this information. It became evident that the principles set out here would definitely apply to other departments of a resort facility not just the spa. I would absolutely come back for other SpaQuality courses."
...Sheila McWha, Pheasant Glen Golf Resort, Vancouver, BC

"This course is extremely beneficial to anyone who wants to operate their spa more effectively and profitably and doesn't know where to start."
...Lisa M. Starr, Business Consultant, Preston Wynne

"The stuff I learned will help me change the culture of the spa. My real Gestalt moment was the One Up Charts. Excellent! I am also very excited about the potential of this to change the culture of the spa industry."
...Ella Stimpson, Spa Director, The Broadmoor, Colorado Springs, CO

"I enjoyed this course and the content tremendously! Our industry needs these concepts and to be quality driven. Julie and Linda are visionaries and will revolutionize the industry with SpaQuality"
...Zahira J. Coll, CEI, Resources & Development

This course offered guidance, tools and examples necessary to positively influence the success of my organization."

"Loved it! It changes forever how I look at business."