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The International Standards of SpaExcellence(SM)2008
The International Standards of SpaExcellence(SM)2010

Managing for the Sustained Success of a Spa - A Quality System Approach
with Guidance and Examples

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**Electronic file will be sent via email.

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Spa People in the News

Universal Companies Appoints Ellen McGinnis as Director of Consulting

September 26, 2003 - Abingdon, VA. - Ellen McGinnis, nationally known spa consultant and director, has joined Universal Companies as Director of Consulting.

McGinnis has over twenty years experience in spa consulting, having designed and opened spas such as Arnold Palmer's The Spa at Bayhill in Florida, The Spa at the Sanderling Inn in North Carolina's Outer Banks, and the Grove Park Inn Spa in Asheville, North Carolina. She also worked for WTS International, a consulting firm specializing in resort spas, tennis clubs and exclusive country clubs.

As Spa Director at the Grove Park Inn Resort & Spa, McGinnis was heavily involved in the concept, design, and construction phases of the $42 million spa as well as its operation. She designed many of the spa's unique features and signature treatments; selected and trained the 125 team of therapists, aestheticians, concierges, and other personnel; headed up the extensive management team; and served as a member of the resort's Executive Operations Committee. As a result of McGinnis's capable leadership, the Spa at the Grove Park Inn and Resort achieved a profit within the first five months and was rated one of the world's top ten spas by USA Today only eight months after opening.

In her new role as Director of Consulting at Universal, McGinnis is responsible for assembling an in-house team of experts from the spa industry that can advise spa professionals in all aspects of opening a new spa, expanding an existing spa, or integrating a spa with a resort setting. From concept to completion, the consulting team will be able to provide guidance and expertise in the following areas: market analysis, concept development, facility design, financial management, program development, equipment selection, education and training, and marketing strategies. To tap into the synergy of the Universal Companies Consulting Team, call Ellen McGinnis at 1-800-558-5571.

Established in 1982, Universal Companies is a leading international distributor of products, equipment, and supplies, to the spa and skincare industry.

http://click.linksynergy.com/fs-bin/click?id=*EJTVpauQ/0&offerid=61746.10000013&subid=0&type=4
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Featured Spas


Exotic Yoga Retreats
Mindful Enjoyment Autumn Escapes

  • Yoga Cruise through Turkey & the Greek Isles – Sept 14 - 21, 2013
  • Southern Italy Yoga Holiday – Sept 26 – Oct 3, 2013
  • Art & Yoga Retreat – Oct 4 – 10, 2013

Lantana Spa at JW Marriott San Antonio
Lantana Spa at JW Marriott San Antonio

Farm to Treatment Table Lavender Experience
This package is available Saturdays only, May 12 – July 14 (excluding June 8), must be booked one week in advance and requires 48 hours notice for cancellation. 
Includes Hill Country Lavender Farm tour, a bottle of organic lavender massage oil made at the farm, lunch at Replenish Spa Café with items featuring lavender, and a lavender-based spa treatment featuring the organic lavender massage oil from the Hill Country Lavender farm.

Spa Store


You can clean your home, fruits, vegetables and meats with the same 'Aqueous Ozone' that spas and other companies use. Tersano's ‘Aqueous Ozone’ Cleaning Systemt is the world's most effective chemical-free cleaner. ‘Aqueous Ozone’ quickly oxidizes (kills) viruses and bacteria (including E.coli, Salmonella, MRSA, C-Difficil), mold, mildew and other contaminants on any item or surface - from toilets to bedspreads - before changing safely back into water and oxygen. ‘Aqueous Ozone’ is 3000 times faster and 50% more powerful than bleach and chlorine-based cleaners. It is 100% chemical free - no toxins, carcinogens or chemical residue - and safe for babies, pets and people with sensitive skin or those with strong reactions to normal cleaners. ‘Aqueous Ozone’ has long been used in water treatment, food sterilization and medical therapies for its remarkable anti-viral, and anti-fungal properties. It sounds too good to be true, but the data show how effective the system works.
I'm a believer.
~ Julie

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