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The International Standards of SpaExcellence(SM)2008
The International Standards of SpaExcellence(SM)2010

Managing for the Sustained Success of a Spa - A Quality System Approach
with Guidance and Examples

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Spa People in the News

Sheri Claflin Appointed Director Spa Operations at Fairmont Sonoma Mission Inn & Spa Sonoma, California

Thursday, January 14, 2010 - Sheri Claflin has recently been appointed to the position of Director of Spa Operations at the iconic Wine Country resort. Bringing over ten years of hospitality experience to the position, she launched her career with Uniworld Global Cruises in 1998 as Director of Sales. After a two year sales stint with Hilton Hotels, she was named Executive Spa Director with Starwood. Her posts then included Spa Director assignments with Four Seasons and most recently with Montage Beverly Hills.

Kelley Cosgrove, General Manager at the Fairmont Sonoma Mission Inn shares, “it is with great pleasure that we announce Ms. Claflin’s appointment. Sheri brings years of experience in the industry and a proven track record of success in top-tier world class spas. Her impressive leadership initiative and spa savvy will be sure to further heighten the prestige of the Spa at the Fairmont Sonoma Mission Inn.”

Sheri attended California State University, Northridge where she studied journalism. In her free time she enjoys music, gardening, art and travel. Sheri will reside in Sonoma.

Renowned for natural mineral waters, unparalleled service and gracious accommodations, the Fairmont Sonoma Mission Inn & Spa, is located 40 miles north of the San Francisco Golden Gate Bridge in the heart of the Sonoma Valley. Home to the Michelin rated Santé dining room and a 40,000 square foot spa acclaimed by Travel +Leisure magazine as one of the Top 25 facilities in North America. The resort is a recipient of both the AAA-Four Diamond and Mobil-Four Star Awards and consistently provides the country’s finest European destination spa experience. For reservations please phone 1-800-441-1414 or (707) 938-9000, or visit the Inn’s website at www.fairmont.com/sonoma.

ABOUT FAIRMONT HOTELS & RESORTS
A leader in the global hospitality industry, Fairmont Hotels & Resorts is a celebrated collection of 59 distinctive hotels, which includes iconic landmarks like The Fairmont San Francisco, Fairmont The Norfolk, Nairobi and Canada’s Fairmont Banff Springs and more than 20 new properties in development, including London’s The Savoy and the Fairmont Peace Hotel in Shanghai re-opening next year following extensive restoration programs. Fairmont hotels are one-of-a-kind properties where sophisticated travelers can discover culturally rich experiences that are authentic to the destination. Situated in some of the most exclusive and pristine areas in the world, Fairmont is committed to responsible tourism and is an industry leader in sustainable hotel management with its award-winning Green Partnership program.
Fairmont is owned by Fairmont Raffles Hotels International, a leading global hotel company with 94 hotels worldwide under the Raffles, Fairmont and Swissôtel brands. The company also manages Fairmont and Raffles branded Residences, Estates and luxury private residence club properties. For more information or reservations, please call 1-800-441-1414 or visit www.fairmont.com.

More Spa People in the News

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Featured Spas


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Lantana Spa at JW Marriott San Antonio
Lantana Spa at JW Marriott San Antonio

Farm to Treatment Table Lavender Experience
This package is available Saturdays only, May 12 – July 14 (excluding June 8), must be booked one week in advance and requires 48 hours notice for cancellation. 
Includes Hill Country Lavender Farm tour, a bottle of organic lavender massage oil made at the farm, lunch at Replenish Spa Café with items featuring lavender, and a lavender-based spa treatment featuring the organic lavender massage oil from the Hill Country Lavender farm.

Spa Store


You can clean your home, fruits, vegetables and meats with the same 'Aqueous Ozone' that spas and other companies use. Tersano's ‘Aqueous Ozone’ Cleaning Systemt is the world's most effective chemical-free cleaner. ‘Aqueous Ozone’ quickly oxidizes (kills) viruses and bacteria (including E.coli, Salmonella, MRSA, C-Difficil), mold, mildew and other contaminants on any item or surface - from toilets to bedspreads - before changing safely back into water and oxygen. ‘Aqueous Ozone’ is 3000 times faster and 50% more powerful than bleach and chlorine-based cleaners. It is 100% chemical free - no toxins, carcinogens or chemical residue - and safe for babies, pets and people with sensitive skin or those with strong reactions to normal cleaners. ‘Aqueous Ozone’ has long been used in water treatment, food sterilization and medical therapies for its remarkable anti-viral, and anti-fungal properties. It sounds too good to be true, but the data show how effective the system works.
I'm a believer.
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