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The International Standards of SpaExcellence(SM)2008
The International Standards of SpaExcellence(SM)2010

Managing for the Sustained Success of a Spa - A Quality System Approach
with Guidance and Examples

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**Electronic file will be sent via email.

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Spa People in the News

Maureen Vipperman, Spa Director of Spa at Laguna Cliffs

Laguna Cliffs, California--As the spa director of the 14,000-square-foot Spa at Laguna Cliffs, Maureen Vipperman brings her passion for healthy living to the workplace every day. This former U.S. Marine and mother of four began her road to teaching wellness while working with senior citizens in Northern Michigan as an employee of the state, and what she saw shocked her. Visiting senior assisted facilities around the state, Vipperman was overwhelmed by how many seniors relied on others to assist them in their day-to-day living, and she vowed to find out more about the aging process to ensure that she and others wouldn't suffer the same plight.

Vipperman went to work with the spa director of one of Northern Michigan’s first European resort spas, owned by Boyne U.S. Resorts, to research all the components of healthy living. While she knew that physical fitness and healthy eating were important, Vipperman soon realized that stress was one of the number one causes of rapid and premature aging, which ignited this spa maven's passion for her industry.

Vipperman joined the team of Boyne U.S. Resorts to assist in the development of such resorts as the Inn at Bay Harbor in Michigan, and Mount Grand Resort in Michigan. After the Inn at Bay Harbor became a Renaissance, Vipperman was recruited to join The Spa at Laguna Cliffs in 2004, where she not only helped develop the spa's programs but created its signature line of spa products utilizing orange essence and orange rinds.

In addition to her spa director duties, Vipperman continues to serve as a spa consultant, having worked with Black Sea Spas, as well as a number of day spas in Michigan and the Orange County area.

Perched high on the cliffs above Dana Point Harbor, the AAA Four-Diamond Laguna Cliffs Marriott Resort & Spa caters to both business and leisure travelers, offering 375 rooms and 55,000 square feet of versatile indoor and outdoor function space, including a learning center with amphitheater seating and a state-of-the-art projection system. Overlooking a 2,500-slip yacht harbor, the resort's Regatta Bar and Grill restaurant serves up California coastal cuisine, and additional resort amenities include two ocean-view pools, Commodore's Bar & Deck; 40 acres of lushly landscaped parklands; a 10-mile stretch of white sand beach; a full-service spa; a complimentary health club and lighted tennis court. LAGUNA CLIFFS MARRIOTT RESORT & SPA, 25135 Park Lantern, Dana Point, CA 92629, 949.661.5000; www.lagunacliffs.com.

More Spa People in the News

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Featured Spas


Exotic Yoga Retreats
Mindful Enjoyment Autumn Escapes

  • Yoga Cruise through Turkey & the Greek Isles – Sept 14 - 21, 2013
  • Southern Italy Yoga Holiday – Sept 26 – Oct 3, 2013
  • Art & Yoga Retreat – Oct 4 – 10, 2013

Lantana Spa at JW Marriott San Antonio
Lantana Spa at JW Marriott San Antonio

Farm to Treatment Table Lavender Experience
This package is available Saturdays only, May 12 – July 14 (excluding June 8), must be booked one week in advance and requires 48 hours notice for cancellation. 
Includes Hill Country Lavender Farm tour, a bottle of organic lavender massage oil made at the farm, lunch at Replenish Spa Café with items featuring lavender, and a lavender-based spa treatment featuring the organic lavender massage oil from the Hill Country Lavender farm.

Spa Store


You can clean your home, fruits, vegetables and meats with the same 'Aqueous Ozone' that spas and other companies use. Tersano's ‘Aqueous Ozone’ Cleaning Systemt is the world's most effective chemical-free cleaner. ‘Aqueous Ozone’ quickly oxidizes (kills) viruses and bacteria (including E.coli, Salmonella, MRSA, C-Difficil), mold, mildew and other contaminants on any item or surface - from toilets to bedspreads - before changing safely back into water and oxygen. ‘Aqueous Ozone’ is 3000 times faster and 50% more powerful than bleach and chlorine-based cleaners. It is 100% chemical free - no toxins, carcinogens or chemical residue - and safe for babies, pets and people with sensitive skin or those with strong reactions to normal cleaners. ‘Aqueous Ozone’ has long been used in water treatment, food sterilization and medical therapies for its remarkable anti-viral, and anti-fungal properties. It sounds too good to be true, but the data show how effective the system works.
I'm a believer.
~ Julie

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Hearth Health Month at mySpaShop including the best in health and wellness products from companies that give to those in need.

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