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The International Standards of SpaExcellence(SM)2008
The International Standards of SpaExcellence(SM)2010

Managing for the Sustained Success of a Spa - A Quality System Approach
with Guidance and Examples

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Spa People in the News

The Palms Hotel & Spa Selects Kate Brown as Spa Director

Miami Beach, FL (October 30, 2009) – The Palms Hotel & Spa announces the appointment of Kate Brown as the new Spa Director for The Palms Spa, Aveda’s only luxury beach spa in Florida. The Palms Spa - AVEDA is designed to awaken the senses and bring balance back to body, mind and soul, with signature treatments inspired by the hotel’s serene botanical atmosphere.

As Spa Director, Brown will be in charge of daily operations, managing finances and profitability and marketing for the spa. She will also be responsible for maintaining the highest level of customer service and a quality work environment, while subscribing to Aveda’s brand mission "to care for the world we live in" by offering extraordinary treatments and services in an environment where beauty works in harmony with "the greater web of life and with nature.”

Brown, who has more than 19 years experience in the luxury guest service, fitness, hospitality & spa industries, most recently served as Executive Spa Director for ESPA at Acqualina Resort and Spa on the Beach, where she received Travel & Leisure’s World’s Best Award in 2008. Additional experiences include Spa Manager and Experience Coordinator at Williow Stream Spa at The Fairmont Turnberry Isle Resort and Club, as well as Director of Operations for Browns Brothers, Inc in Palm Beach.

“Kate is a seasoned professional who has demonstrated her exceptional ability to lead in the luxury beach spa industry,” said Katja Janzon, Vice President at The Palms Hotel & Spa. “It didn’t take long for us to recognize that she would serve as an asset to our team and help take things to the next level; and so we welcome her.”

About The Palms Spa – AVEDA

The Palms Spa is dedicated to nurturing guests with highly personalized experiences and rituals influenced by ancient Ayurvedic holistic philosophy and enhanced with high performance, natural and botanically derived products in a tranquil atmosphere inspired by nature. Situated in the hotel’s lower lobby, the 5,000-square foot facility features a series of multi-purpose rooms including a couple’s suite with experience snail shower, an indoor/outdoor relaxation area with steam room, poolside treatment cabanas, a beauty salon, an Aveda retail area and a fitness room. The Palms Spa is open 7 days per week from 9:00am to 9:00pm. For more information and appointments, please call 305.908.5460.

About The Palms Hotel & Spa

Just minutes from the heart of South Beach, The Palms Hotel & Spa combines genuine service, laid-back sophistication, and oceanfront serenity into a destination where complete wellness and environmental awareness are at the center of each experience. Privately owned and managed by The Krause family, who also own the boutique-style Circa 39 Hotel and restored Miami Beach’s landmark National Hotel, The Palms recently completed an extensive renovation of its public spaces, including the addition of a luxury Aveda spa, a new signature natural gourmet restaurant and lounge, Essensia, enhanced pool and garden facilities and renovated meeting and event facilities. Included in this impressive $20 million dollar enhancement project is the upgrade of the hotel’s 251 guest rooms, which are scheduled to be completed by the end of 2009. With lush gardens and a tranquil pool area, The Palms sits on its own stretch of beach just 12 miles from Miami International Airport and is also a member of Summit Hotels & Resorts, a collection of the finest independent luxury hotels and resorts around the world. For reservations or further information, please call 800.550.0505 or visit www.thepalmshotel.com.

More Spa People in the News

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Farm to Treatment Table Lavender Experience
This package is available Saturdays only, May 12 – July 14 (excluding June 8), must be booked one week in advance and requires 48 hours notice for cancellation. 
Includes Hill Country Lavender Farm tour, a bottle of organic lavender massage oil made at the farm, lunch at Replenish Spa Café with items featuring lavender, and a lavender-based spa treatment featuring the organic lavender massage oil from the Hill Country Lavender farm.

Spa Store


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