Hawaiian Spa Receives SpaExcellenceSM
Certification
SpaQuality LLC awards The Spa at The Westin Maui
GREENVILLE,
Del. - November 21, 2005 - The Spa at The
Westin Maui, a resort spa in Lahaina on the island of Maui, Hawaii, is the
second spa in the world to achieve certification in The International Standards
of SpaExcellenceSM2005 from SpaQuality LLC.
Located
on 12 oceanfront acres directly on Kaanapali Beach, The Westin Maui Resort &
Spa is nestled between the shimmering Pacific Ocean and verdant West Maui Mountains.
The Spa at The Westin Maui opened after a $5 million renovation in the summer
of 2004. The 14,000 square foot spa features 
16
treatment rooms; men and women's changing rooms with steam rooms; whirlpools and
saunas; relaxing ocean view lounge; trademark "Westin Workout" facility
with state-of-the-art equipment and tropical views of waterfalls, exotic wildlife
and the ocean; open-air yoga and fitness studio; full service salon; and poolside
massage cabanas overlooking the Pacific Ocean and neighboring islands.
"The
Spa at The Westin Maui is excited to have gone through the SpaExcellenceSM Certification
process which assisted us in meeting a high quality requirement for spa standards
and customer service," said Bridget Phillips, Spa Director. "Our goal
has always been to create a luxury spa that exceeds our guest's expectations,
and this certification has helped us identify ways in which we can and have enhanced
and enriched both our spa and our associates."
SpaQuality
LLC, an independent observer of the spa, created and maintains The International
Standards of SpaExcellenceSM, educates spas on these industry-specific quality
management standards, assesses spas to the standards and certifies those that
meet the standards’ requirements.
A SpaQuality Certified
Assessor conducted the scheduled, “open-book” assessment of The Spa
at The Westin Maui over two days. The spa was assessed in several categories -
Spa Quality System Processes (Management), Spa Guest Experience Processes, Spa
Operations Support Processes and Spa Quality System Improvement Processes. The
spa received a detailed feedback report highlighting things the spa does well,
opportunities for improvement and progressive ideas based on an analysis of the
assessment. The Spa at The Westin Maui completed the areas of improvement in the
report within the given time frame to be awarded certification. The spa can expect
an unscheduled Anonymous Guest Assessment to evaluate the spa from a Guest’s
perspective before the next annual assessment.
“We congratulate
The Spa at The Westin Maui for taking a leadership role in the spa industry by
demonstrating its value for quality,” said Julie Register, Managing Director
of SpaQuality LLC. “This exemplary spa demonstrated an ongoing effort to
guarantee an experience at their spa would be uplifting for guests as well as
staff.”
About SpaQuality LLC
SpaQuality’s
mission is to promote the advancement of the spa industry by setting standards,
educating spa professionals and the public, measuring the level of quality excellence,
and certifying those that meet the requirements of The International Standards
of SpaExcellenceSM.
Julie Register and Linda Bankoski
created SpaQuality LLC in 2003. They wanted to bring the benefits of their experience
in quality management in other industries to the spa industry. Julie Register
has visited and written about spas for over a decade and currently owns DiscoverSpas.com.
Before that, she had been a quality management consultant and assessor (ISO 9000,
Good Manufacturing Practices - FDA regulations, CE Mark) and has experience in
service development and engineering, supplier chain management, and manufacturing
engineering. Linda Bankoski is a quality expert with over 30 years of experience
leading, coaching, consulting, and training. She has helped a wide variety of
organizations in North America, Asia, South America and Europe succeed and thrive.
Linda has served on the Board of Examiners of the Malcolm Baldrige National Quality
Award, has been active in the American Society for Quality (ASQ), has been a Good
Manufacturing Practices Auditor and has been an ASQ Certified Quality Auditor,
RAB Certified Quality Systems Lead Auditor and a Certified Lead Assessor (ISO
9001). Linda is past president of the Board of Directors for the Delaware Quality
Consortium, Inc. (Delaware Quality Award) and is currently the lead professor
in the Quality Management Certificate in the Continuing and Professional Studies
at the University of Delaware teaching courses in Quality management and organizational
improvement. In association with the Delaware Manufacturing Extension Partnership,
she has developed and taught courses on the ISO 9000 standard, Quality system
auditing and problem solving.
Julie Register and Linda Bankoski
spent the better part of 2004 researching and writing quality management standards
specifically for the spa industry and started assessing spas to The Standards
at the end of 2004. The Standards go through an annual update to keep current
with the spa industry. The International Standards of SpaExcellenceSM2006
were released in November 2005.
Please contact SpaQuality
LLC for more information.
www.SpaQuality.com
Phone:
302-426-0274
Fax: 302-368-8169
Email: info@spaquality.com
For more information about The Spa at the Westin Maui, please
visit www.westinmaui.com
SpaQuality
LLC
Advancing the Spa Industry Through Quality Management Standards,
Education,
Assessment and Certification.
