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The International Standards of SpaExcellence(SM)2008
The International Standards of SpaExcellence(SM)2010

Managing for the Sustained Success of a Spa - A Quality System Approach
with Guidance and Examples

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Spas in the News

Willow Stream Spa at Fairmont Newport Beach, a luxurious urban oasis in the heart of Orange County

Newport Beach, CA, March 26, 2007 - California's glamorous Orange County is now home to the newest Willow Stream spa at the all-new Fairmont Newport Beach. The 8,000-square foot boutique spa marks the completion of a $32 million makeover. Guests will be indulged like never before in one of seven decadent treatment rooms appointed with oversized spa beds. Unique signature experiences-such as the private do-it-yourself treatments in the "U RoomT" and the High Maintenance express treatment for those always on the move-reflect the needs of Southern California visitors and locals alike and epitomize Willow Stream's dedication to creating energizing spa experiences.

Located in Newport Beach, the spa and hotel are a stone's throw away from world-class shopping, the Harbor, and many of the area's beautiful beaches. The Willow Stream spa menu was specifically designed to cater to hotel guests as well as Southern California local residents. Touches of gold were chosen to highlight the spa's rich, inviting and glamorous décor. "The soothing atmosphere at the spa, combined with the high caliber treatments that Willow Stream is renowned for will give our guests the energy boost they desire," says spa director Mimi Cozzi.

At Willow Stream Spa At Fairmont Newport Beach you'll find a private lounge that creates a "spa within a spa" environment, perfect for spa parties, intimate gatherings with friends or family, or just a personal escape. For men, the spa offers a separate, easy-to-understand menu of guy-friendly services, as well as the "M RoomT," treatment rooms just for the spa's male guests that offer all the comforts of home, and then some: plasma screen TVs with wireless headsets and the latest issues of sports and business magazines. To amplify the spa experience, guests can reserve one of the poolside cabanas as their own private relaxation area after their treatments. A sampling of the spa's signature services include:

- The 'U RoomT' A new spa experience that's exclusive to Willow Stream and making its debut at Newport Beach. Escape from everything-including spa therapists-in one of the spa's two private sanctuaries. Treatments in these rooms, which feature their own steam shower and whirlpool, are DIY; you have time by yourself to create your own luxurious spa experience using aromatic exfoliating scrubs, moisturizing muds and detoxifying bath salts. You can play, relax, pamper - it's all up to you.

- The Generosity massage - Help Willow Stream contribute to a charitable cause by choosing this aromatherapy massage. Ten percent of the profits from each treatment are donated to the local "Adopt-a-Beach" program, an initiative sponsored by the California Coastal Commission that helps protect and restore the California coast. A customized blend of aromatherapy oils will be used in your rubdown, which also includes an extended foot and scalp massage.

- The High Maintenance experience - For the time-pressed spa-goer who still wants luxurious pampering, this express, multi-service treatment will have you de-stressed and looking glamorous in no time. The 90-minute treatment includes a personalized facial as well as a manicure and reflexology pedicure. Offered in one of the spa's luxury suites, you'll have two therapists working on you at once to make sure you're out the door in time for your next appointment.

- The High Heals pedicure - All of that shopping can sure take a toll on your feet! Kick of your new Jimmy Choos and soothe your soles with a reflexology foot massage. The relaxing rubdown is followed by a thorough foot and nail grooming.

- Crystal Clear experience - This treatment embodies Orange County at its finest. Inhale the aroma of local botanicals like orange oil, lavender and sage during this full-body exfoliation, luxurious massage, and body wrap. You'll feel crystal clear as warmed rose crystals are pressed against various pressure points to help draw out toxins and leave your body energized.

To book your spa experience at the Willow Stream Spa At Fairmont Newport Beach, please call 1(949) 428-5799. The Fairmont Newport Beach is located at 4500 MacArthur Blvd in Newport Beach, CA. For more information or for hotel reservations, please call 1(949) 476-2001 or 1(800) 441-1414 or visit www.fairmont.com/newportbeach.

Willow Stream The Spas At Fairmont currently has nine signature locations - The Fairmont Scottsdale Princess (Arizona), The Fairmont Turnberry Isle Resort & Club (Florida), The Fairmont Banff Springs (Alberta, Canada), The Fairmont Empress (Victoria, British Columbia), The Fairmont Southampton (Bermuda), The Fairmont Acapulco Princess (Mexico), The Fairmont Dubai (United Arab Emirates), The Fairmont Mayakoba in the heart of the Riviera Maya near Playa del Carmen and The Fairmont Newport Beach (California).

Featuring a collection of fabled castles, secluded lodges, storied meeting places and modern retreats, Fairmont Hotels & Resorts opens the doors to some of the world's most celebrated addresses. With locations throughout ten countries, our 50 distinctive hotels - including The Fairmont San Francisco, The Fairmont Banff Springs and London 's Savoy - promise travelers rich experiences and lasting memories in unparalleled settings. Committed to growing its portfolio of world-class hotels, Fairmont will soon reflag four hotels in Kenya and anticipates the 2007 re-opening of New York 's famed Plaza Hotel.

Future Fairmont Hotels & Resorts also include locations in Cairo, Turks & Caicos, Abu Dhabi and Dubai 's Palm Island . Fairmont Raffles Holdings International owns and operates over 120 hotels worldwide under the Fairmont , Raffles, Swissôtel and Delta brands. For more information or reservations, please call 1-800-441-1414 or visit www.fairmont.com.

More Spas in the News

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Featured Spas


Exotic Yoga Retreats
Mindful Enjoyment Autumn Escapes

  • Yoga Cruise through Turkey & the Greek Isles – Sept 14 - 21, 2013
  • Southern Italy Yoga Holiday – Sept 26 – Oct 3, 2013
  • Art & Yoga Retreat – Oct 4 – 10, 2013

Lantana Spa at JW Marriott San Antonio
Lantana Spa at JW Marriott San Antonio

Farm to Treatment Table Lavender Experience
This package is available Saturdays only, May 12 – July 14 (excluding June 8), must be booked one week in advance and requires 48 hours notice for cancellation. 
Includes Hill Country Lavender Farm tour, a bottle of organic lavender massage oil made at the farm, lunch at Replenish Spa Café with items featuring lavender, and a lavender-based spa treatment featuring the organic lavender massage oil from the Hill Country Lavender farm.

Spa Store


You can clean your home, fruits, vegetables and meats with the same 'Aqueous Ozone' that spas and other companies use. Tersano's ‘Aqueous Ozone’ Cleaning Systemt is the world's most effective chemical-free cleaner. ‘Aqueous Ozone’ quickly oxidizes (kills) viruses and bacteria (including E.coli, Salmonella, MRSA, C-Difficil), mold, mildew and other contaminants on any item or surface - from toilets to bedspreads - before changing safely back into water and oxygen. ‘Aqueous Ozone’ is 3000 times faster and 50% more powerful than bleach and chlorine-based cleaners. It is 100% chemical free - no toxins, carcinogens or chemical residue - and safe for babies, pets and people with sensitive skin or those with strong reactions to normal cleaners. ‘Aqueous Ozone’ has long been used in water treatment, food sterilization and medical therapies for its remarkable anti-viral, and anti-fungal properties. It sounds too good to be true, but the data show how effective the system works.
I'm a believer.
~ Julie

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