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Spa Leadership
Spas have introduced a lot of new ideas to me over the years. One of the most valuable is the concept of balance – the balance between work and rest, exercise and recovery, stress and relaxation, self-care and care for others, doing what is necessary and doing what really matters, and so on. This kind of balance does not come easy for me. I can’t say I’ve ever fully achieved it on a personal level, yet it is a goal of which I am aware and for which I continually strive. The concept of balance has been a positive influence on my physical and mental wellbeing.
Balance has its place in business, too. I wonder how many spa leadership teams have thought about the concept of balance when it comes to managing and operating their spas. Spa leaders and managers have to master both the “soft” and the “hard” sides of their spas.
The soft side is the people side and includes things such as:
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quality leadership
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commitment to excellence
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strategy
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culture
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communication
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empowerment
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coaching and mentoring
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teamwork
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continuous improvement philosophy
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change management
The hard side emphasizes systems, processes, data collection and analysis techniques and includes things such as:
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quality standards
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business operation standards
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quantative benchmarking
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process flow charting
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controlled documents
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protocols and procedures
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feedback mechanisms
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key process indicators (KPIs)
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charts, graphs and diagrams
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risk analysis
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six sigma
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action plans
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project management
Together, the soft and the hard sides make up the quality system of the spa. When they are managed together, in balance, they can help the spa achieve performance excellence that results in the wellbeing of the spa - Guest and staff satisfaction as well as business success.
The International Standards of SpaExcellenceSM2010 are spa quality standards that describe everything that is necessary in a complete and balanced spa quality system.
For more information, contact:
Julie Register
SpaQuality LLC
www.SpaQuality.com
Register@SpaQuality.com
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Lantana Spa at JW Marriott San Antonio
Farm to Treatment Table Lavender Experience
This package is available Saturdays only, May 12 – July 14 (excluding June 8), must be booked one week in advance and requires 48 hours notice for cancellation.
Includes
Hill Country Lavender Farm tour,
a bottle of organic lavender massage oil made at the farm,
lunch at Replenish Spa Café with items featuring lavender, and a lavender-based spa treatment featuring the organic lavender massage oil from the Hill Country Lavender farm.
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You can clean your home, fruits, vegetables and meats with the same 'Aqueous Ozone' that spas and other companies use. Tersano's ‘Aqueous Ozone’ Cleaning Systemt is the world's most effective chemical-free cleaner. ‘Aqueous Ozone’ quickly oxidizes (kills) viruses and bacteria (including E.coli, Salmonella, MRSA, C-Difficil), mold, mildew and other contaminants on any item or surface - from toilets to bedspreads - before changing safely back into water and oxygen. ‘Aqueous Ozone’ is 3000 times faster and 50% more powerful than bleach and chlorine-based cleaners. It is 100% chemical free - no toxins, carcinogens or chemical residue - and safe for babies, pets and people with sensitive skin or those with strong reactions to normal cleaners. ‘Aqueous Ozone’ has long been used in water treatment, food sterilization and medical therapies for its remarkable anti-viral, and anti-fungal properties. It sounds too good to be true, but the data show how effective the system works.
I'm a believer.
~ Julie
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Hearth Health Month at mySpaShop including the best in health and wellness products from companies that give to those in need.
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The Soft Side and The Hard Side – A Necessary Balance for Spa Leaders
