Spas in the News
Spa Receives SpaExcellenceSM Certification
SpaQuality LLC awards
The Spa Ritual
Walker, President of The Spa Ritual
with the 2010 SpaExcellenceSM
GREENVILLE, Del. - August 1, 2010
- The Spa Ritual, a
day spa in Calgary, Alberta, Canada has achieved SpaExcellenceSM certification.
This certification is the culmination of months of organizing and documenting
The Spa Ritual's quality system in accordance with The International Standards
of SpaExcellenceSM2010 from SpaQuality
LLC. The Standards provide a framework for everything that a spa does from
day-to-day operations with Guest interactions and behind-the-scenes processes
to leadership and teamwork to system evaluation and continual improvement and
everything in between.
According to The Spa Ritual's Spa
Director, Sandy Cutts, "Now that our quality system is established, it actually
makes our day-to-day job so much easier and more effective. As an example, the
HR documents are organized into a user-friendly checklist. This tool guarantees
that new Team Members have all the certifications, complete all the necessary
documents and are provided with a consistent introduction to our values, policies
and procedures. Our Aesthetic and Massage Protocol Manuals are used every day
- whether is it to confirm the exact measurements for a facial treatment, check
for a medical contraindication prior to reserving a Guest's appointment, or as
a step-by-step training guide."
President and CEO of Spa Profits
Consulting Inc., a renowned International Spa Development Company, and SpaQuality
Certified Consultant since 2005, guided The Spa Ritual as they built and refined
their quality system from concept through to fruition - with the objective from
the outset of attaining Spa Quality's SpaExcellenceSM certification.
Vivienne O'Keeffe strongly believes that all spas need to operate within a comprehensive
quality system framework and encourages all businesses with whom she works to
A SpaQuality Certified Assessor conducted the scheduled,
"open-book" assessment of The Spa Ritual's quality system. The assessor
sampled procedures, records and system integration and interviewed Team Members.
The spa's processes were assessed in several categories - Intention and Strategy,
Leadership, Guest Experience, Operations Support and Improvement - as well as
how well they worked together as a quality system. The Spa Ritual passed with
flying colors. The spa received a detailed feedback report from SpaQuality LLC
highlighting things the spa does well and opportunities for improvement based
on an analysis of the assessment. The spa can expect an unscheduled Anonymous
Guest Assessment to evaluate the spa from a Guest's perspective before the next
Kent Macintyre, one of The Spa Ritual's
owners, had this to say about adhering to The International Standards of SpaExcellenceSM
and achieving SpaExcellenceSM certification, "We believe a spa
business is built on reputation. The SpaExcellenceSM standards break
a complex concept into bite size steps. Using these standards, we put the protocols
and continuous improvement processes in place to allow us to deliver a quality
experience congruent with our vision to our Guests, consistently and reliably.
Satisfied Guests and the referrals they provide is the foundation upon which financial
success is built."
Sandy Cutts added, "We encourage
all Spa Owners and Directors to create their own SpaExcellenceSM System.
It is the solid foundation of the spa's quality system that builds long-term success
in our vulnerable spa industry. It's well worth the investment of time, energy
and leadership's attention."
"We congratulate The
Spa Ritual for their vision, enthusiasm and leadership in the spa industry,"
said Linda Bankoski, co-owner and Managing Director of Education and Assessment
for SpaQuality LLC. "This exemplary spa demonstrates the value of discipline
and is poised to serve as an oasis for the fortunate clients and staff who discover
About The Spa Ritual
in 2008, The Spa Ritual is a 7,000 square-foot day spa providing "your path
to rejuvenation" through therapies and treatments inspired by ancient practices
of health and wellness from Southeast Asia. Unique facilities include:
Bali Sanctuary furnished with heated, ergonomically perfect, natural stone chaise
The Royal Thai Suite for two with
opulent, traditional Thai styling, Bali Moon tub, private changing, lounging and
dining facilities, and private, dual aromatherapy steam and shower,
Lotus Garden Spa Suite, with space for groups of up to eight friends offering
a social 'spa-ing' experience unique to Calgary ideal for private functions, including
bridal events, birthday parties and corporate events,
Bamboo and Canna Lily Wet Rooms,
and Water Lily Couples' Rooms, which can be combined to accommodate from four
to six friends-allowing them to enjoy side-by-side treatments,
Tea Ceremony Room where guests are guided through a traditional Japanese inspired
tea ceremony designed to harmonize the mind, refresh the body and stimulate thoughtful
The Spa Boutique offering
a carefully selected range of natural and organic wellness items such as The Spa
Ritual and USPA face and body products, teas, candles-and an assortment of gift
The Spa Ritual also features two locker/changing
rooms, a guest lounge, a medical aesthetics treatment room, seven single treatment
rooms and a Bistro.
The Spa Ritual is
a founding member of the Green Spa Network and is committed to environmental protection
and sustainability, guided by its Green Program, which strives to minimize the
Spa's operational impact on the environment through resource conservation and
For more information about The Spa Ritual, please visit:
SpaQuality LLC is an independent observer of the spa industry
that created and maintains The
International Standards of SpaExcellenceSM, spa industry specific
quality system standards; provides quality system education to spa leadership
teams; assesses spas' quality systems; and certifies those spas that comply with
The International Standards of SpaExcellenceSM.
Register and Linda Bankoski created SpaQuality LLC in 2003 and released the first
edition of The International Standards of SpaExcellenceSM in 2004.
It is currently in its fifth edition.
For more information about SpaExcellenceSM
certification and The International Standards of SpaExcellenceSM,
About Spa Profits Consulting Inc.
Profits Consulting Inc. is a spa industry-specific consultancy that specializes,
since 1994, in creating profitability in commercial spa operations- both existing
and new; from concept to opening celebrations and daily spa operations. They have
shown their many clients across Canada, the United States and Asia how to grow
spa profit margins and manage risk by improving spa systems, enriching spa mission
statements and philosophies, nurturing the spa's cultural authenticity, and developing
spas as legitimately recognized health and leisure social resources.
more information about Spa Profits Consulting Inc., please visit: www.spaprofits.com
Lantana Spa at JW Marriott San Antonio
Farm to Treatment Table Lavender Experience
This package is available Saturdays only, May 12 – July 14 (excluding June 8), must be booked one week in advance and requires 48 hours notice for cancellation.
Hill Country Lavender Farm tour,
a bottle of organic lavender massage oil made at the farm,
lunch at Replenish Spa Café with items featuring lavender, and a lavender-based spa treatment featuring the organic lavender massage oil from the Hill Country Lavender farm.
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I'm a believer.
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