It's
not very often that I am totally surprised by a spa, but Toppers
Spa at Dover Downs Hotel and Casino did just that. There was a very nice surprise
and a not-so-nice surprise.
THE
UPSELL by Julie Register This is the first in a series of On My Mind
articles based on my observations of and experiences at spas over the years
Imagine
lying on a treatment table in a lovely Spa ready to have that facial you've been
looking forward to. You're settled in. The light is low. You're warm. You're comfortable.
Soft music is playing. You're relaxed. The esthetician gently knocks on the door
to see if you're ready. She quietly comes in. You hear her wash her hands. You
hear her making preparations for the facial. But before starting the facial, she
first makes you suffer through THE UPSELL!... Read
more...
~Julie
Events
for Spa Consumers
SpaFinder
Deal Days During this one-week-only event, select spas across America
will offer consumers spa treatments priced at $50. March 8 to 14, 2010
Spring
Spa Week Event Spa Week is a Bi-Annual Event that allows you to enjoy luxurious
full-service spa treatments at hthe finest spas all across North America for just
$50 each. April 12-18, 2010
The fifth edition of The Standards
are available in four formats:
With Guidance
and Examples This 262-page book includes The Standards, concept
discussions and examples.
Print - $195 USD (There will be additional
shipping charges for addresses outside the United States)
PDF - $95 USD
(This electronic format can be sent to any email address that accepts attached
pdf files.)
Without Guidance and Examples
This 69-page book contains only the standards section of the larger
262-page book.
Print - $70 USD (There will be additional shipping
charges for addresses outside the United States)
PDF - $35 USD (This
electronic format can be sent to any email address that accepts attached pdf files.)
Click HERE
for information on how to order and for details about the book's contents, the
changes for this edition, the Model of a Process-Based Spa Quality System andThe
Table of Contents.
The International Standards of SpaExcellenceSM
has been sold to spas in over 20 countries.
Spa
Conference and Expo Reports
Part
3 of 3 of my report of the 19th annual ISPA Conference & Expo that took
place October 5-8, 2008 at the Austin Convention Center in Austin, Texas includes
my notes from Keynote Speakers Tony Hsieh, Jeremy Gutsche and Guy Kawasaki; a
panel discussion about How to Preserve Quality in a Shifting Economy with Denise
Vitiello, Tammy Pahel, Angee Smithee-Senior and Diane Trieste; 30+ Tools, Tips,
and Techniques for Hiring and Retaining Top Talent in Today's Turbulent Times
from Mel Kleiman and highlights from the expo. Read
Part 3 of the report. Read Part 2 of
the report. Read Part 1 of the report.
Face
& Body Midwest McCormick Place West, Chicago, Illinois March 27-29,
2010
2010
Global Spa Summit (by invitation only) Cragan Palace Kempinski Hotel, Istanbul,
Turkey May 17-19, 2010
Building
and Sustaining High Quality Systems for Spas 6-Week Online Course Summer
2010 - July 2010 Linda Bankoski and Julie Register of SpaQuality LLC will
teach this online elective course for the Spa and Hospitality Management Certificate
Program at the University of California - Irvine Extension using The International
Standards of SpaExcellenceSM2008 for the textbook. Enrollment in the
certificate program is not required in order to take the course.
SpaQuality
LLC to Teach Quality Management Course this Summer
Julie
Register and Linda Bankoski will again teach Building
and Sustaining High Quality Systems for Spas in conjunction with the University
of California - Irvine Extension's online Spa and Hospitality Management Certificate
Program. The 6-week course will be offered as an online certificate elective starting
in July, 2010. However, it may be taken without enrolling in the full certificate.
The textbook for this course is The
International Standards of SpaExcellenceSM.
Here's
a sample typical of the feedback provided by the past course participants:
Just
loved the structured approach and the seemingly easy, straight forward way of
explaining a complex system. Thank you for sharing and I learned so much.
The
instructors were very knowledgeable and very available for any questions we had
as students.
I learned a
tremendous amount of information that will help me in my future career.
The
presentations were very organized & straightforward. Great visuals & examples.
The instructors were very
friendly, helpful & knowledgeable.
...this
course is unbelievably interesting.
I
have to say that this course has been the best structured so far! As instructors:
YOU GUYS ROCK!!! I have NEVER had such thorough feedback. The best class I have
EVER taken!!!
This was
a great course & I'm so happy that I took it.
Tabacón
Grand Spa Thermal Resort Costa Rica Romance Package Experience
a “green” Valentine’s Day escape in the midst of a luxuriant rainforest
and hot springs setting. Package includes:
Three nights’ accommodations in a deluxe room or honeymoon suite with private
Jacuzzi, bottle of wine, and chocolate-covered strawberries
Welcome
tropical cocktail
Daily
breakfast buffet
One
romantic Gala Dinner in a private rainforest bungalow with private chef
One
half-day tour : hanging bridges or Arenal Volcano hike
One
massage with balneotherapy per person in an outdoor bungalow at the Grand Spa
One Temazcal group
ritual treatment per person
Unlimited
access to the Tabacón hot springs
Complimentary
in-room Internet
The
package rate is $2,137 per couple for the deluxe room or $2,312 for the honeymoon
suite and is valid until December 15, 2010. For more information or reservations,
visit www.tabacon.com, or
call 011-506-2519-1999 or toll-free 1-877-277-8291.
The
Greenbrier The Grand Winter Escape Package
with Resort Credit $149 per night Includes: $25.00 Resort Credit per
room 20% off Spa Services Resort fee waived 01/01/2010 - 03/31/2010
Nemacolin
Woodlands Resort Farmington, PA Woodlands Renewal
– A Wellness Journey rates start at $749 per person based on double
occupancy in The Lodge April 23-25, 2010
Women's
retreat by NWR and Magee-Womens Hospital at the University of Pittsburgh
Medical Center (UPMC),
Includes:
Educational
on women’s health
osteoporosis
cardiovascular
awareness
mental sharpness
weight
training
joint and bone
health
stress
Spa
treatments
Meals
Fitness
classes
For reservations
or additional information, call 866/344-6957 or log on to www.nemacolin.com.
THE
UPSELL
It's
Time for The Spa Industry to Cross "The Chasm" and Step into "The
Tornado"
