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The International Standards of SpaExcellence(SM)2008
The International Standards of SpaExcellence(SM)2014

A Quality System Approach for Spa Businesses
Available as an electronic book (82 pages) for $35 US.
Please note that the EXE file is not automatically delivered. The EXE file is emailed individually by me (Julie Register) as soon as I am notified of the order by PayPal. Click on the button below to order your copy.

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Welcome to DiscoverSpas.com! I'm Julie Register, and I've provided information to spa consumers and spa professionals on the Internet for over 17 years. On this page, you will find the latest:

copyright Gresei - Fotolia_56091070_XS spa reviews,
opinion pieces,
best spas lists,
spas in the news,
spa studies,
spa industry event reports,

spa products
of note,
events for spa consumers,
events for spa professionals,

news about people in the spa industry,
spa business articles,
information about SpaQuality LLC &
upcoming spa system management courses I will teach

I invite you to explore the site further by clicking on the links to the left – US and global spa directories to help you find your next spa experience. You may want to receive the monthly e-newsletter that highlights the newest information on DiscoverSpas.com. Just enter your email address in the purple box at the right of this page and click "GO".

Around the edges of each page of the site, you’ll find links to carefully selected spa products and books from online shops. I encourage you to click on these links and appreciate any purchases you make on those sites. Please click on the related Google links that interest you, as well. These are ways that this site is funded and is able to provide this comprehensive spa information to you.

Finally, if yours is a spa that's enjoyed referrals from a free listing that I've provided during the last 17 years, I encourage you to upgrade your spa's listing to help support this site.

Kind Regards,
Julie Register (click here to learn more about me)
Owner/Editor
DiscoverSpas.com

 


Spa Reviews

aLaya Spa at Bonaventure Resort & Spa in Weston, Florida near Fort LauderdaleJeff and I had a great couple's massage that was part of a wonderful spa experience overall at aLaya Spa at Bonaventure Resort & Spa in Weston, Florida near Fort Lauderdale. Read about our experience...

~ Julie

More Spa Reviews


On My Mind -

The Problem with No Problem

Massage...Fotolia.com

According to Wikipedia, some find the expression "No Problem" - particularly when employed in the service industry - to be rude, implying that a reasonable request could have been received as problematic or unwelcome. That would be me. I find the use of this expression unprofessional, juvenile, flippant and thoughtless. And rude. According to Alva Noë, a philosopher at the University of California, Berkeley, it's worse than that. "It seems to me that using No Problem...calls attention to the negative, the problems, the inconveniences, the good deed and, so, it swells the one getting thanked and diminishes the one thanking. It negates the gratitude by transforming into debt and apology." Read More...

~Julie

Which Massage is Right for You?

Which Massage is Best for You?There are many different massage modalities, and each has a different effect on the body. Unless you are a therapist or an experienced consumer (like me) who has tried them all, it's hard to know which one to select. Therefore, most people choose Swedish, which I think of as the safe, generic, soothing massage modality. There are times when Swedish is the perfect massage for the moment, but there are other times when another modality would be more appropriate and effective...hence the need for a guide. I confess that I never got around to creating one. The team at PhysioComesToYou has come to the rescue! Click HERE to see their massage selection guide, which is great for spa consumers as well as for spa reservationists to use as a job aid to help Guests make the right selection for their massage appointments.

~Julie

Georgia Spas

Spas in Georgia - Georgia mapI just finished searching through 532 towns in Georgia in an attempt to discover all of the spas in the state - the largest state east of the Mississippi. I found 116 towns with spas - a total of 320 spas all together, which are included in the DiscoverSpas.com spas in Georgia directories. As I was going through the Georgia spas' web sites, I discovered some that I found particularly interesting and have added to my list of spas that I would like to visit some day. I have experienced over a dozen spas in Georgia over the years. Most were in or near Atlanta, and I enjoyed all of them. Sadly, a few of the spas I experienced no longer exist including two that were particularly memorable. Read more...

~Julie

More On My Mind Articles

A Note of Support  

Last month, Allen Hunt, General Manager at Nusta Spa in Washington, D.C. let me know that the spa had re-launched following a three month closure due to damage sustained from a water leak in late October. During that time, Nusta kept its team on with full pay and offered mobile services to their massage clients, and very limited face, nail and waxing services in makeshift accommodations in the lounges of the spa. They are now 100% back. 

Nusta Spa was the first day spa in the United States to apply for and be accepted into the LEED for Commercial Interiors Pilot Program. I've experienced it a few times over the years and always enjoyed it.

If you've been a client of Nusta Spa in the past, now is the time to go back. If you've never experienced Nusta Spa before, now is the time to give it a try. Let's help them get back on their feet.  

Nusta Spa

1129 20th Street, NW

Washington, DC  20036

t  202.530.5700 | c 503.516.6017 | f 202.530.5701

nustaspa.com

facebook.com/NUSTASPA | twitter.com/NUSTASPA

 

~Julie


Events for Spa Consumers

  • ISPA Foundation’s Monthly Auction Series
    Each auction will start on the first weekday of the month and close on the last weekday of the month, starting in March and leading up to the 2015 ISPA Conference & Expo at Mandalay Bay in Las Vegas, Nev. from October 19-21, 2015
    March's Auction: A five day, four-night stay at the all-inclusive Hilton Head Health, including transportation and daily resort credit worth $2,400. Bid HERE.
  • Spa Week
    Full-service spa treatments for just $50 each at hundreds of spa and wellness locations across North America. Bookings start March 9.
    April 13 - 19, 2015

Best Spa Lists

Spas in the News

Spa Products of Note

Define Bottle For Fruit Infused Water to Go

Define Bottle for Fruit Infused Water to Go! Now you can make spa water at home and take it with you every day. The Define Bottle is a beautifully-designed, eco-friendly water bottle that allows you to take delicious, nutrient-rich, fruit infused water to go. Allowing limitless combinations of fresh fruit, teas and herbs the bottle provides a great alternative to plain water and removes the temptation of sugary drinks. Available in four different variations, your options are endless when it comes to creating healthy, fresh fruit infused water!

Looking for infused water recipes? Try these books:

More Spa Products in the News


Spa People in the News

More Spa People in the News


Events for Spa Professionals


Spa Conference and Expo Reports

The 2014 ISPA Conference & Expo by the NumbersThe 2014 ISPA Conference & Expo by the Numbers (October 2014)


Miraval's Executive Sous Chef Justin Macy & Pastry Chef Kim Macy
Julie Register's Report on the 2014 ISPA Media Event in New York, New York (August 2014)

 

More Conference Reports

~Julie


Spa Studies

More Spa Studies

 

SpaQuality News


Outstanding Leadership and Empowered Teamwork deeply rooted in a SpaExcellenceSM Quality System result in a 35% increase in Revenue Growth for Sante Spa Victoria in 1Q 2014 and 22% for the year - 4x Industry Average

Sante Spa Victoria, a resort spa located in the Westin Bear Mountain Golf Resort and Spa in Victoria, British Columbia, Canada achieved SpaExcellenceSM certification under the International Standards of SpaExcellenceSM2014 from SpaQuality LLC for the third year in a row. The Standards provide a framework for everything that a spa does including strategic planning, day-to-day operations, behind-the-scenes processes, leadership, teamwork, training, system evaluation, continual improvement and more. Read more...

*From ISPA’s US Spa Industry Studies by Price Waterhouse Coopers

~ Julie


SpaQuality On-Line Quality Management Course for Spas
Next Session: February 2016

SpaQuality LLC is committed to advancing the spa industry by 1) Providing The International Standards of SpaExcellenceSM, quality management standards for spas, 2) Educating the spa industry in quality management principles and practices, 3) Assessing spas for compliance to The International Standards of SpaExcellenceSM, 4) Recognizing spas that meet the standards with a SpaExcellenceSM Certificate and Crystal Award.

Julie Register and Linda Bankoski will next teach Building and Sustaining High Quality Systems for Spas in partnership with the University of California - Irvine Extension's online Spa and Hospitality Management Certificate Program in the Winter 2016 quarter. The 5-week course is offered as an online certificate elective. However, it may be taken without enrolling in the full certificate. The textbook for this course is The International Standards of SpaExcellenceSM.

  • Click HERE for Details of the course and to enroll for the Winter 2016 session.
  • Click HERE to order a student PDF copy of the Textbook.

Here's a sample typical of the feedback provided by the past course participants:

  • I very much appreciate the layout of the text; simplistic, smart and useful.  Plan, Document, Manage, Evaluate.  So often, those of us in Spa lean toward the creative, "right brain" personalities and live in a state of creativity; we forget to take our creative dreams and ground them in a system that will successfully bring them to fruition.  If we all started with these 4 steps we would find success easier. 
  • Just loved the structured approach and the seemingly easy, straight forward way of explaining a complex system. Thank you for sharing and I have learned so much.
  • All spa owners/managers can benefit from putting all or some of these processes into place...This is such valuable information. It might not be as tangible as creating a stellar spa treatment or designing a beautiful space, but it is information that is imperative to any profitable and smoothly running spa.
  • This class has been very eye opening about what can be done in a spa to create a cohesive and smooth operating system and I am very glad that I chose this as one of my Spa Management electives.
  • The instructors were very knowledgeable and very available for any questions we had as students.
  • The presentations were very organized & straightforward. Great visuals & examples. The instructors were very friendly, helpful & knowledgeable.
  • Loved the sharing of ideas that we got from this class.  It opens up so much creative thinking.
  • The processes and systems are high level and could be applied to so many businesses. I can think of several ways to implement these learnings. At the same time, I gained knowledge specific to spa business.
  • The course materials are great resources.
  • What an interesting assignment.  I would never have attacked a problem the way you suggested in the reading...but what a great way to put a value to the problem and identify what needs to be done first!  This assignment rocked!  I will definitely use it in my business going forward.
  • This is really a class that the more you put into it, the more you will get out in application of the concepts.
  • This was a great course & I'm so happy that I took it.


SpaQuality LLC Consulting Guides the First US Spa to ISO 9001:2008 Certification


SpaQuality LLC Consulting is pleased to announce that the quality management system of their client, Glen Ivy Hot Springs, has been certified as compliant with ISO 9001:2008 standard by ABS Quality Evaluations. The certification applies to both Glen Ivy locations – the historic Glen Ivy Hot Springs spa in Corona, California and the Glen Ivy Day Spa in Brea, California. The Glen Ivy spas are the first and only spas in the United States to achieve this recognition and the only spas currently certified in North America. Read more...

~Julie

 

 

SpaQuality LLC Updating The International Standards of SpaExcellenceSM2014, A Quality System Approach for Spa Businesses with Guidance and Examples

SpaQuality LLC (Linda Bankoski and Julie Register) is currently updating The International Standards of SpaExcellenceSM2014, A Quality System Approach for Spa Businesses with Guidance and Examples (~400 pages) that will help spa professionals apply the elements of The Standards to their spa's quality system. Anyone who purchases the 2014 standards before the version with guidance and examples is published will receive a $35 US credit towards the purchase of the version with guidance and examples.

~Julie

Sample feedback of a previous edition:

I very much appreciate the layout of the text; simplistic, smart and useful.  Plan, Document, Manage, Evaluate.  So often, those of us in Spa lean toward the creative, "right brain" personalities and live in a state of creativity; we forget to take our creative dreams and ground them in a system that will successfully bring them to fruition.  If we all started with these 4 steps we would find success easier. 

Click HERE for details about the book's contents, the Model of a Process-Based Spa Quality System and The Table of Contents.

The International Standards of SpaExcellenceSM has been sold to spas and spa professioals in over 40 countries.

Spas earn the trust of their Guests and keep it by being consistent and reliable and improving to deepen the relationship with each Guest. An excellent Guest experience is the result of a well-managed, disciplined Spa that provides confidence and meets or exceeds Guest expectations consistently. The International Standards of SpaExcellenceSM2014 outline the essential elements necessary for managing Spa quality systems that enable Spas to do this and, ultimately, achieve long-term success. Excellent Spas demonstrate effective management in five key areas described in The International Standards of SpaExcellenceSM2014:

  1. Intention and Strategy,
  2. Leadership,
  3. Guest Experiences,
  4. Operations Support and
  5. Improvement.

Our intention is to provide Spa professionals with what they need to know to establish an excellent Spa quality system that has integrity and which results in:

  • Satisfied and loyal Guests,
  • Engaged and dependable staff,
  • Reduced risks,
  • Smooth operations every day, and
  • Financial success.

The International Standards of SpaExcellenceSM2014, A Quality System Approach for Spa Businesses (82 pages) is available as an electronic book for $35 US. Please note that the PDF file is not automatically delivered. The file is emailed individually by me (Julie Register) as soon as I am notified of the order by PayPal. Click on the button below to order your copy.


SpaQuality Articles
SpaQuality LLC is committed to advancing the spa industry by 1) Providing The International Standards of SpaExcellenceSM, quality management standards for spas, 2) Educating the spa industry in quality management principles and practices, 3) Assessing spas for compliance to The International Standards of SpaExcellenceSM, 4) Recognizing spas that meet the standards with a SpaExcellenceSM Certificate and Crystal Award.

Effective Spa Team Leadership
An article written by Julie Register and Linda Bankoski for the May 2012 issue of Spa Professional Magazine. Reproduced with their permission

A spa's success is dependent on how well the staff works together as a team to understand and serve its Guests. It is the team leader's responsibility to create a work environment that engages the hearts and minds of the team members and motivates them to act together according to the spa's values. Effective teamwork accomplishes the spa's vision and mission. When the team is engaged, each member is committed both intellectually and emotionally to the spa's Guests and the spa's success. This cultivates a more tranquil and supportive environment in which to work. This positive energy directly impacts the Guests.

More SpaQuality Articles

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