International Standards of SpaExcellence(SM)2014 A Quality System Approach for Spa Businesses
Available as an electronic book (82 pages) for $35 US.
Please note that the EXE file is not automatically delivered. The EXE file is emailed individually by me (Julie Register) as soon as I am notified of the order by PayPal. Click on the button below to order your copy.
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I had an opportunity to experience Salamander Resort & Spa in Middleburg, Virginia almost a year after it welcomed its first guest. Jeff and I spent our 39th anniversary there. I have to admit that I went with a critical eye. I wanted to see if it could live up to the impossibly high expectations that so many of my friends and acquaintances had set before the resort even opened. I am happy to report that it most certainly did. We enjoyed Salamander's lovely spa, fine dining, luxurious accommodations and a number of activities. We found the staff to be friendly, helpful and efficient, and every last design detail was luxurious, yet guest-friendly and comfortable. Read about our experience at Salamander Resort & Spa.
I attended the International Spa Association's 2014 Media Event held in Gotham Hall in New York City on August 13. I had a chance to catch up with the latest news from spas that I know and meet a few that are new to me. Twenty companies set up booths at the event including 15 spas and 5 spa product suppliers. The spas described their latest news. Many offered mini-treatments from their menus and/or food from their kitchens. Spa suppliers demonstrated equipment and products for spas and home. ISPA also provided the Big Five Statistics from their 2014 U.S. Spa Industry Study as well as information from their Consumer Snapshot - Volume IV: Male Consumer Insights. Read my report...
The Robert Trent Jones Golf Trail is a collection of public championship-caliber golf courses in Alabama designed by Robert Trent Jones, Sr. created to produce income for the pension fund for employees of the state of Alabama. There are 11 sites, 26 courses and 468 holes on the RTJ Golf Trail. There are also 8 resorts, 5 of them with spas - the RTJ Spa Trail. Read about my experience at three of the Robert Trent Jones Golf and Spa Trail properties.
Healing Hands for Arthritis
All of Massage Envy Spa's more than 1,000 locations will donate $10 from every one-hour massage or facial to the Arthritis Foundation. Since 2011, Healing Hands for Arthritis has raised over $2 million for the Arthritis Foundation in support of the more than 50 million adults and 300,000 children affected by the disease.
September 17, 2014
Hundreds of spa and wellness locations across North America provide two to three full-service spa treatments for just $50 each.
October 20-26, 2014
National Spa Week (NSW)
United Kingdom spas and salons ‘Meet and Treat’ meet new clients and treat them with new experiences and added value offers.
November 3–7, 2014
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SpaHeroes.com is a spa-quality beauty product subscription service. Monthly deliveries consist of at least one full-sized product for face, body or hair, offered at savings of up to 60%. All Hero Products are free of harmful “Villain” ingredients and instead feature non-toxic “Superpower” formulations that naturally activate and nurture optimal skin function. Spa experts verify high-performance standards and contribute to the subscriber experience through special spa discounts and priceless advice on the art of living well. Spa Heroes’ subscription base is limited to 1500 individuals with benefits that include Quarterly Refills, Private Sales and luxury spa special offers.
Sante Spa Victoria 2013 revenue growth: 18%
Average Spa Industry 2013 revenue growth: 4.7%*
The difference? A SpaExcellenceSM Quality System!
SpaQuality LLC awards Sante Spa Victoria at the Westin Bear Mountain Golf Resort and Spa in Victoria, British Columbia, Canada with second SpaExcellenceSM Certification Read more...
Sante Spa Victoria Team
*From ISPA’s 2013 US Spa Industry Study by Price Waterhouse Coopers
SpaQuality LLC Consulting Guides the First US Spa to ISO 9001:2008 Certification
SpaQuality LLC Consulting is pleased to announce that the quality management system of their client, Glen Ivy Hot Springs, has been certified as compliant with ISO 9001:2008 standard by ABS Quality Evaluations. The certification applies to both Glen Ivy locations – the historic Glen Ivy Hot Springs spa in Corona, California and the Glen Ivy Day Spa in Brea, California. The Glen Ivy spas are the first and only spas in the United States to achieve this recognition and the only spas currently certified in North America. Read more...
SpaQuality LLC Teaches 5-Week On-Line Quality Management Course for Spas
Click HERE for Details of the course and to enroll.
Click HERE to order a student PDF copy of the Textbook.
Here's a sample typical of the feedback provided by the past course participants:
Just loved the structured approach and the seemingly easy, straight forward way of explaining a complex system. Thank you for sharing and I have learned so much.
The instructors were very knowledgeable and very available for any questions we had as students.
The presentations were very organized & straightforward. Great visuals & examples. The instructorswere very friendly, helpful & knowledgeable.
Loved the sharing of ideas that we got from this class. It opens up so much creative thinking.
The processes and systems are high level and could be applied to so many businesses. I can think of several ways to implement these learnings. At the same time, I gained knowledge specific to spa business.
The course materials are great resources.
What an interesting assignment. I would never have attacked a problem the way you suggested in the reading...but what a great way to put a value to the problem and identify what needs to be done first! This assignment rocked! I will definitely use it in my business going forward.
This is really a class that the more you put into it, the more you will get out in application of the concepts.
This was a great course & I'm so happy that I took it.
Glen Ivy Hot Springs in Corona, California and Glen Ivy Day Spa in Brea, California have both achieved SpaExcellenceSM certification for the second year in a row. This certification recognizes the continued compliance of Glen Ivy's quality system, The Glen Ivy Way, to The International Standards of SpaExcellenceSM under the guidance of SpaQuality LLC consultants. The Glen Ivy spas are the first to be certified to the 2014 revision of The Standards, which provide a framework for performance excellence in everything that a spa does including planning, day-to-day operations, behind-the-scenes processes, leadership, teamwork, training, system evaluation, continual improvement and more. Read more...
SpaQuality LLC Releases The International Standards of SpaExcellence SM2014, A Quality System Approach for Spa Businesses
The spa industry continues to grow and change to meet ever-increasing Guest expectations. In order to stay current, SpaQuality LLC, periodically updates its quality system framework, The International Standards of SpaExcellenceSM.
Linda Bankoski and I (Julie Register), Managing Directors of SpaQuality LLC, are pleased to announce the release of The International Standards of SpaExcellence SM2014, A Quality System Approach for Spa Businesses on September 30, 2013.
Spas earn the trust of their Guests and keep it by being consistent and reliable and improving to deepen the relationship with each Guest. An excellent Guest experience is the result of a well-managed, disciplined Spa that provides confidence and meets or exceeds Guest expectations consistently. The International Standards of SpaExcellenceSM2014 outline the essential elements necessary for managing Spa quality systems that enable Spas to do this and, ultimately, achieve long-term success. Excellent Spas demonstrate effective management in five key areas described in The International Standards of SpaExcellenceSM2014:
Intention and Strategy,
Operations Support and
Key changes to the 2014 standards include:
An expanded emphasis on Guest focus,
Clarification of scope (medical spas, dental spas, pet spas and auto spas are out of scope),
Clarification of business reviews in the Intention and Strategy and Leadership sections,
More detail about strategic planning and project management in the Intention and Strategy section,
Clarification of roles and responsibilities throughout,
More detail on sanitation in the Operations Support section, and
More detail about corrective and preventive actions in the Improvement section.
Our intention is to provide Spa professionals with what they need to know to establish an excellent Spa quality system that has integrity and which results in:
Satisfied and loyal Guests,
Engaged and dependable staff,
Smooth operations every day, and
The International Standards of SpaExcellenceSM2014, A Quality System Approach for Spa Businesses (82 pages) is available as an electronic flip book for $35 US. Please note that the EXE file is not automatically delivered. The EXE file is emailed individually by me (Julie Register) as soon as I am notified of the order by PayPal. Click on the button below to order your copy.
SpaQuality LLC is currently updating The International Standards of SpaExcellenceSM2014, A Quality System Approach for Spa Businesses with Guidance and Examples (est. 200-300 pages) that will help spa professionals apply the elements of The Standards to their spa's quality system. Anyone who purchases the 2014 standards before the version with guidance and examples is published will receive a $35 US credit towards the purchase of the version with guidance and examples.
Sample feedback of a previous edition:
I very much appreciate the layout of the text; simplistic, smart and useful. Plan, Document, Manage, Evaluate. So often, those of us in Spa lean toward the creative, "right brain" personalities and live in a state of creativity; we forget to take our creative dreams and ground them in a system that will successfully bring them to fruition. If we all started with these 4 steps we would find success easier.
Click HERE for details about the book's contents, the Model of a Process-Based Spa Quality System and The Table of Contents.
The International Standards of SpaExcellenceSM has been sold to spas and spa professioals in over 40 countries.
Effective Spa Team Leadership
An article written by Julie Register and Linda Bankoski for the May 2012 issue of Spa Professional Magazine. Reproduced with their permission
A spa's success is dependent on how well the staff works together as a team to understand and serve its Guests. It is the team leader's responsibility to create a work environment that engages the hearts and minds of the team members and motivates them to act together according to the spa's values. Effective teamwork accomplishes the spa's vision and mission. When the team is engaged, each member is committed both intellectually and emotionally to the spa's Guests and the spa's success. This cultivates a more tranquil and supportive environment in which to work. This positive energy directly impacts the Guests.
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