International Standards of SpaExcellence(SM)2014 A Quality System Approach for Spa Businesses
Available as an electronic book (82 pages) for $35 US.
Please note that the EXE file is not automatically delivered. The EXE file is emailed individually by me (Julie Register) as soon as I am notified of the order by PayPal. Click on the button below to order your copy.
I invite you to explore the site further by clicking on the links to the left – US and global spa directories to help you find your next spa experience. You may want to receive the monthly e-newsletter that highlights the newest information on DiscoverSpas.com. Just enter your email address in the purple box at the top of this page and click "GO".
Around the edges of each page of the site, you’ll find links to carefully selected spa products and books from online shops. I encourage you to click on these links and appreciate any purchases you make on those sites. Please click on the related Google links that interest you, as well. These are ways that this site is funded and is able to provide this comprehensive spa information to you.
Finally, if yours is a spa that's enjoyed referrals from a free listing that I've provided during the last 16 years, I encourage you to upgrade your spa's listing to help support this site.
If a box pops ups that asks, "To allow this website to provide information personalized for you, will you allow it to put a small file (called a cookie) on your computer?", please know that the message is NOT coming from DiscoverSpas.com. I believe the message is generated by Google, and I am in the process of asking them to block it. Thanks for your patience while I work on this. JAR
The 60,000 square-foot spa building at The Homestead was completed in 1896 for a cost of $154,000. It survived a fire that destroyed the hotel in 1901. The exterior of the building itself appears almost the same today as it did when it was built. However, there have been a lot of changes to the spa since I was last there 14 years ago. Most of them were made in the last year or so. All of them, in my opinion, are fantastic. Read about my latest experience at The Spa at The Homestead.
Nusta Spa, the first LEEDTM Gold certified spa in the world, opened on May 27, 2004. It is a 5,000 square-foot day spa that offers a dedicated nail suite, separate men's and women's locker rooms with showers, two spa lounges and nine treatment rooms. I first experienced Nusta in September of 2004, again in 2010 and most recently on the anniversary of their 10th year in business. In the last decade, some things have changed and some have remained unchanged. Read about my latest experience at Nusta Spa...
I have many things to thank the spa industry for including the wonderful spa treatments I have received over the years, making me more aware of breathwork, mindfulness, intention and gratitude and exposing me to yoga among others. I can also thank the spa industry for my interest in ethnobotany. Read more...
Created by yogis for those who truly enjoy their yoga time, Mama Kuka YogasphereTM is a series of slim, colorful, comfortable yoga circles (narrows straps) that will assist and enhance yoga practice at every level. You will love how even the most difficult pose is now within reach. Yogasphere (the strap series) comes in a muslin bag making it easy to travel with and already "gift wrapped." A natural gift for the grounded, spiritual and fit individual in your life. Available online from www.mama-kuka.com.
Sante Spa Victoria 2013 revenue growth: 18%
Average Spa Industry 2013 revenue growth: 4.7%*
The difference? A SpaExcellenceSM Quality System!
SpaQuality LLC awards Sante Spa Victoria at the Westin Bear Mountain Golf Resort and Spa in Victoria, British Columbia, Canada with second SpaExcellenceSM Certification Read more...
Sante Spa Victoria Team
*From ISPA’s 2013 US Spa Industry Study by Price Waterhouse Coopers
SpaQuality LLC Consulting Guides the First US Spa to ISO 9001:2008 Certification
SpaQuality LLC Consulting is pleased to announce that the quality management system of their client, Glen Ivy Hot Springs, has been certified as compliant with ISO 9001:2008 standard by ABS Quality Evaluations. The certification applies to both Glen Ivy locations – the historic Glen Ivy Hot Springs spa in Corona, California and the Glen Ivy Day Spa in Brea, California. The Glen Ivy spas are the first and only spas in the United States to achieve this recognition and the only spas currently certified in North America. Read more...
SpaQuality LLC Teaches 5-Week On-Line Quality Management Course for Spas
Click HERE for Details of the course and to enroll.
Click HERE to order a student PDF copy of the Textbook.
Here's a sample typical of the feedback provided by the past course participants:
Just loved the structured approach and the seemingly easy, straight forward way of explaining a complex system. Thank you for sharing and I have learned so much.
The instructors were very knowledgeable and very available for any questions we had as students.
The presentations were very organized & straightforward. Great visuals & examples. The instructorswere very friendly, helpful & knowledgeable.
Loved the sharing of ideas that we got from this class. It opens up so much creative thinking.
The processes and systems are high level and could be applied to so many businesses. I can think of several ways to implement these learnings. At the same time, I gained knowledge specific to spa business.
The course materials are great resources.
What an interesting assignment. I would never have attacked a problem the way you suggested in the reading...but what a great way to put a value to the problem and identify what needs to be done first! This assignment rocked! I will definitely use it in my business going forward.
This is really a class that the more you put into it, the more you will get out in application of the concepts.
This was a great course & I'm so happy that I took it.
Glen Ivy Hot Springs in Corona, California and Glen Ivy Day Spa in Brea, California have both achieved SpaExcellenceSM certification for the second year in a row. This certification recognizes the continued compliance of Glen Ivy's quality system, The Glen Ivy Way, to The International Standards of SpaExcellenceSM under the guidance of SpaQuality LLC consultants. The Glen Ivy spas are the first to be certified to the 2014 revision of The Standards, which provide a framework for performance excellence in everything that a spa does including planning, day-to-day operations, behind-the-scenes processes, leadership, teamwork, training, system evaluation, continual improvement and more. Read more...
SpaQuality LLC Releases The International Standards of SpaExcellence SM2014, A Quality System Approach for Spa Businesses
The spa industry continues to grow and change to meet ever-increasing Guest expectations. In order to stay current, SpaQuality LLC, periodically updates its quality system framework, The International Standards of SpaExcellenceSM.
Linda Bankoski and I (Julie Register), Managing Directors of SpaQuality LLC, are pleased to announce the release of The International Standards of SpaExcellence SM2014, A Quality System Approach for Spa Businesses on September 30, 2013.
Spas earn the trust of their Guests and keep it by being consistent and reliable and improving to deepen the relationship with each Guest. An excellent Guest experience is the result of a well-managed, disciplined Spa that provides confidence and meets or exceeds Guest expectations consistently. The International Standards of SpaExcellenceSM2014 outline the essential elements necessary for managing Spa quality systems that enable Spas to do this and, ultimately, achieve long-term success. Excellent Spas demonstrate effective management in five key areas described in The International Standards of SpaExcellenceSM2014:
Intention and Strategy,
Operations Support and
Key changes to the 2014 standards include:
An expanded emphasis on Guest focus,
Clarification of scope (medical spas, dental spas, pet spas and auto spas are out of scope),
Clarification of business reviews in the Intention and Strategy and Leadership sections,
More detail about strategic planning and project management in the Intention and Strategy section,
Clarification of roles and responsibilities throughout,
More detail on sanitation in the Operations Support section, and
More detail about corrective and preventive actions in the Improvement section.
Our intention is to provide Spa professionals with what they need to know to establish an excellent Spa quality system that has integrity and which results in:
Satisfied and loyal Guests,
Engaged and dependable staff,
Smooth operations every day, and
The International Standards of SpaExcellenceSM2014, A Quality System Approach for Spa Businesses (82 pages) is available as an electronic flip book for $35 US. Please note that the EXE file is not automatically delivered. The EXE file is emailed individually by me (Julie Register) as soon as I am notified of the order by PayPal. Click on the button below to order your copy.
SpaQuality LLC is currently updating The International Standards of SpaExcellenceSM2014, A Quality System Approach for Spa Businesses with Guidance and Examples (est. 200-300 pages) that will help spa professionals apply the elements of The Standards to their spa's quality system. Anyone who purchases the 2014 standards before the version with guidance and examples is published will receive a $35 US credit towards the purchase of the version with guidance and examples.
Sample feedback of a previous edition:
I very much appreciate the layout of the text; simplistic, smart and useful. Plan, Document, Manage, Evaluate. So often, those of us in Spa lean toward the creative, "right brain" personalities and live in a state of creativity; we forget to take our creative dreams and ground them in a system that will successfully bring them to fruition. If we all started with these 4 steps we would find success easier.
Click HERE for details about the book's contents, the Model of a Process-Based Spa Quality System and The Table of Contents.
The International Standards of SpaExcellenceSM has been sold to spas and spa professioals in over 40 countries.
Effective Spa Team Leadership
An article written by Julie Register and Linda Bankoski for the May 2012 issue of Spa Professional Magazine. Reproduced with their permission
A spa's success is dependent on how well the staff works together as a team to understand and serve its Guests. It is the team leader's responsibility to create a work environment that engages the hearts and minds of the team members and motivates them to act together according to the spa's values. Effective teamwork accomplishes the spa's vision and mission. When the team is engaged, each member is committed both intellectually and emotionally to the spa's Guests and the spa's success. This cultivates a more tranquil and supportive environment in which to work. This positive energy directly impacts the Guests.
Red Mountain Resort Summer Essential Retreat Save up to 25% thru Sept. 13, 2014
Starting at $175 per person per night plus fees & taxes
Includes deluxe accomodations,
Daily Guided Hiking in the red rocks of Southern Utah,
three healthy meals daily,
and much more.
Vana, Malsi Estate
India A Wellness Retreat bringing together Ayurveda, Tibetan Healing, Yoga, Natural Healing, Spa, Fitness and Aqua, together with subliminal cuisine, unique spaces and attention to the minutest detail of wellbeing, Special Offer
Book more than 5 nights between 1st September, 2014 and 31st October, 2014 and receive an additional retreat night with Vana, Malsi Estate's compliments. Email
email@example.com or call (+91) 135 391 1114/
(+91) 80060 00945.
Hearth Health Month at mySpaShop including the best in health and wellness products from companies that give to those in need.